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About Us Anti-Gravity are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: M&C Mawson trading as Anti-Gravity York YO1 8BP United Kingdom Phone: Fax: Email: |
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Occasionally,with items where design choices are offered (such as skateboard graphics), designs may be changed without notice. Should this occur we will despatch the closest existing design at the same price, unless instructed otherwise. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Shipping And Handling Currently, our website is only set up to give valid UK Shipping costs. If you are from outside the UK, we are still happy to accept your order, but we will email you to give the correct shipping cost and estimated delivery time. If we can ship at the default shipping cost, we will. We will not ship Overseas orders without an acceptance by email of the quoted shipping cost (except as stated previously). The default Overseas Shipping cost is £7.50 UK Customer rates: Orders up to £75.00 will be charged £4.95 Shipping and Handling. Orders over £75.00 will be free of charge. |
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Delivery Schedule We will dispatch your order as soon as possible, usually on the same day if you place your order by 2pm and the item/s are in stock. In the event of a delay in dispatch, we will contact you by email or telephone. International orders are generally received in under 14 days, depending on shipping methods available. If you would like to track your order please contact us. If your order has been dispatched with a courier we will be able to supply you with a consignment number that will allow you to track your order. If your order has been sent with Royal Mail we may be unable to supply this service. If you think your order is taking too long to arrive, or arrives incomplete or damaged, please contact us on or |
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Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
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Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
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Credit Card Security When you complete our online checkout process and choose to pay by credit or debit card, the following payment steps will apply... When you click the 'next' button after choosing the 'Credit/Debit Card' payment option on the final checkout page your internet browser will automatically redirect you to the Sellerdeck Payments secure payment gateway. After you submit your card details, Sellerdeck Payments will compile the transaction information, undertake the security checks and verify the transaction.Once the transaction is complete, your browser will automatically redirect you to a receipt page on our website. Finally, an e-mail will be sent to you by us confirming to you that we have received the order and are processing it. At no point are your Credit/Debit Card details held in clear form on any public system and are not visible to us. |
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Guarantee Consumer Contracts Regulations 2013 This legislation offers you the following cancellation rights when you buy online or by phone: - You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. - Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. - If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. - To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address. - If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). - We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. |
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Reaching Us If you need to reach us, please email us on , alternatively, you can call on (International +) or write to us at: Anti-Gravity York YO1 8BP |
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Privacy Policy Anti-Gravity do not disclose buyers information to third parties except as described below. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy Unwanted Items If you no longer want the items you have ordered, you have 30 days from when you receive them to return them back to us. They must be unused and in their original condition. The returned product/s must include all of the contents including instructions and packaging. We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post. The cost of the initial postage paid by you for us to deliver the goods will only be refunded if the items are delivered back to us within the statutory 14 days after you have received them. Faulty Items If the item you have ordered is faulty, please contact as soon as possible. Depending on the nature of the item and the fault we may ask you to send us a photograph of the fault or we may ask you to return the product to us. Please contact us before posting the product back to us. Cancellations If you would like to cancel your order, please contact us as soon as possible. Unfortunately, if we have already begun processing your order we may be unable to cancel it, and you will be liable for the cost of returning the unwanted items. |
, York, YO1 8BP, UK. Tel: .